Is this for cats?
What about parrots?
We did once receive a request for parrot treats, but no, we only make cake for humans. Treats BY Cat, not FOR cats.
Can I contact Cat Food Cakes by Telephone?
We are a very small operation, and often work irregular hours, so we have decided it would be best not to have a phone line that we can't answer. Please e-mail us - email@example.com
Can I pop in and ask a question?
E-mail is the best way to get in touch: firstname.lastname@example.org
Why haven't you replied to messages on social media?
I received a lot more trolling than I could cope with, so I stopped replying on social media for the greater good - aka cake! Please don't be offended, E-mail is the best way to get in touch: email@example.com
My Mail Order Box has not arrived - Can you help?
Please reply to your order confirmation within 2 days of your dispatch date if your parcel has not arrived on time or is missing. I can send over the tracking number for you to check with DHL Parcel or Royal Mail. Currently, less than 1% of parcels have gone missing (the usual cause is an incorrect/incomplete address which I cannot cover the cost for).
I haven't received my tracking information what shall I do?
Reply to your order confirmation e-mail - this is like going to a shop with your receipt, or to the airport with your ticket! It makes it quick and easy for us to figure out who you are and what you've ordered.
I am worried about waiting for my parcel, what shall I do?
Please be patient - if you have added the correct address, e-mail address and provided a phone number you'll be okay! Most parcels arrive next day, the courier will send information to you once they're out for delivery. It's only cake, and mistakes can be fixed if necessary.
I want to know where you source your packaging
The mail order packaging took months of ordering samples, testing, and tweaking to suit the business. It wasn't rocket science, but it was worth me putting the effort in as it works well for me. I'm not able to share these suppliers sorry!
Does Cat Food do weddings?
Yes! We can provide tiered cakes, layer cakes, dessert tables, small treats, meringues, anything your wildest sweet toothed dreams desire! We don't charge extra if you are ordering our standard layer cakes - just order from our website. If you have a hankering for something more specific, please send us an e-mail to firstname.lastname@example.org
Does Cat Food Cakes deliver?
YES! Mail Order items go out nationwide via an overnight courier.
Celebration cakes can be delivered in London, or please get in touch fo a quote for delivery elsewhere (bare in mind that it can be more expensive than mail order because they are fragile and I have to factor in my time and fuel costs as I deliver celebration cakes in person/with a trusted courier) https://www.catfoodcakes.com/pages/delivery-collection-times
When can I collect my order?
We can't currently allow collections of mail order items sorry.
You can collect celebration cakes during your selected time slot. If you are late, we will contact you with a new time slot - which can be upto 7 days away, so please try not to be late! Further details are available here: https://www.catfoodcakes.com/pages/delivery-collection-times
Does Cat Food make vegan cakes?
I can make vegan cakes, but due to lack of demand recently I am not offering as many options sorry. Support your local vegan businesses rather than the supermarkets mass produced offering, and more options will become available!
Does Cat Food make gluten-free cakes?
Not very often! The risk of cross contamination is not something we are comfortable taking. We mostly only take on gluten free orders for Weddings or larger events.
Can I change/swap items in my mail order treats box?
We can cater to large quantities if a customised option is required - for virtual corporate events for example. For small one-off orders we can't offer customisation due to the way we pack our orders in batches rather than on an individual basis.
Can I order a custom cake?
Yes. Please e-mail email@example.com with your specifications. It is useful to know that custom cakes take a long time to make, so capacity for this type of order is more limited. Please include as many details as possible when enquiring.
What is the cancellation policy on cake orders?
7 days notice is required to be able to offer a full refund. It may be possible to reschedule the order with 48 hours notice, depending on the perishable ingredients we have ordered for you.
I don't like my cake, can I have a refund?
Please return the cake to us within 24 hours of collection/delivery and we will assess wether we can adjust the cake or offer a refund (partial or full depending on the state of the cake and situation).
Due to the perishable nature of the product, we cannot accept returns of Mail Order goods.