It's been such a journey since my first batch of mail order treats back in October 2018! I loved making that first halloween themed box so much, I carried on making new designs. I could never have predicted not only how popular they would be from me - but to have other bakeries set up a similar service all over the world has been overwhelming!
I have used Royal Mail since the beginning, but the service experienced delays so huge in some parts of the country, that I felt this would impact the quality of the service I offer. I've been working hard to replace all lost items, and may not be able to recover my costs from Royal Mail easily, so I have decided to upgrade to a next day courier.
APC Overnight are specialists in delivering food and fragile items - a lot of my ingredients come via this courier, and I have mostly been impressed by them. The service is a little more expensive than Royal Mail, but I am absorbing the extra cost for now. I have always been proud of the service I offer, and I want you to have your treats as soon as possible!
Next working day delivery is available in most areas - one customer received a parcel I sent at 5pm in London by 9.30am in Glasgow! I do ask that you please bare in mind that some areas will experience some delays - we are still under Covid-19 restrictions and will be for quite a while. It's not easy on anybody, but we can all do our best to be patient and kind.
If you miss your delivery, you are able to reschedule delivery within 3 days. The calendar on most mail order products allows you to select a dispatch date (this is the date APC collects your order from me, not the date they deliver it to you, so please order 1-2 days in advance) . If you do not select a dispatch date, the order doesn't automatically enter into my diary, which means that your order will be delayed by upto 21 days while I wait for it to filter to the front of the queue.
If APC don't cover your area - I may still post out via Royal Mail 1st Class - I recommend ordering 2-3 days in advance for NI postcodes.